Returns & Exchanges

We offer a 30-day return policy on all Mous products, ensuring you have ample time to experience our high-performance protection. If you are not completely satisfied, we provide a streamlined process for returns and exchanges to get you the right gear.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Prepare the Package

  Place the item in its original packaging and ensure all included accessories are included to qualify for a full refund.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by the portal and drop the package off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned item, we will process your refund or ship your exchange within 5-7 business days.